“Hello, you are visiting this site after hours. If you have an emergency, please call our after hours emergency hotline.”

Tenant portal

The Tenant Portal assists our valued tenants to answer their most
common questions and connects them with UBP staff.

welcome

Our tenants are our most important asset and our goal is to manage
our properties as proficiently as possible.

We invite our tenants to register or log in with Yardi Commercial Café for convenient rent payments, account info and to report maintenance concerns.

To further assist you, below are frequently asked questions and contact information for our team.

Information about maintenance concerns,
emergency contacts and more.

Emergency Maintenance:

In case of fire or any other life threatening emergency dial 911 immediately.

After Hours Hotline:

If you have an urgent maintenance or repair issue outside of business hours that you believe is the landlord’s responsibility, please contact our after hours hotline.
A representative of UBP will be notified and contact you shortly.

General Maintenance:

All maintenance requests and property suggestions should be made by contacting the assigned Property Coordinator (see the list below) or by logging in to Yardi Commercial Café.

When contacting UBP by email, please send a detailed explanation of the issue or suggestion along with photos (if applicable), as this will allow for the most efficient response. UBP’s standard business hours are from 9:00 AM to 5:00 PM.

For Connecticut &
New Hampshire Properties

Contact: Wendy Cockburn

wcockburn@ubproperties.com

For New York Properties

Contact: Brian McCaffrey

bmccaffery@ubproperties.com

For New Jersey Properties

Contact: Deborah Nameth

dnameth@ubproperties.com

Information regarding electricity, gas & water.

Assistance with Electric or Gas Utilities

Most tenant spaces are directly metered to the utility company.

If your space is directly metered to the utility company, the best way to get assistance is to contact the utility company that supplies your premises.

If, however, your space is not directly metered to the utility company, or if you need assistance or information from UBP regarding the utilities provided to your space, Isabel Daly will be your initial point of contact.

Gas & Electric Utility Contact

Contact: Isabel Daly

idaly@ubproperties.com

Assistance with Water Utility

Most tenant spaces are either directly metered to the utility company or sub-metered by UBP. Tenants receive water bills either from the water utility, from UBP, or from a meter reading and billing vendor engaged by UBP.

If your space is directly metered to the utility company, the best way to get assistance is to contact the utility company that supplies your premises.

If, however, your space is not directly metered to the utility company, or if you need assistance or information from us regarding the utilities provided to your space, Deborah Nameth will be your initial point of contact.

Water Utility Contact

Contact: Deborah Nameth

dnameth@ubproperties.com

Information regarding trash and recycling.

Assistance with Trash and Recycling

Trash and recycling are handled in different ways at different properties.

If you are unsure about how trash and recycling services are handled, please contact your respective Property Coordinator (see the list of Property Coordinators under “Maintenance”).

If there is no designated hauler for your property, the Property Coordinator will suggest approved haulers for you to contact.

Frequently Asked Questions regarding leases.

Lease Renewals, Assignments and
General Leasing Inquiries

We have a team of in-house Leasing Representatives responsible for managing new and existing leases at our properties.

If you have questions about renewals, assignments or any other leasing matter, please contact Lynn Chimblo via email or phone. Lynn will refer your request to the appropriate Leasing Representative.

General Leasing Contact

Contact: Lynn Chimblo

info@ubproperties.com

Assistance with Insurance Certificates

Insurance certificates must be furnished to be compliant with your lease.

Typically, leases contain two insurance requirements:

  • Tenants shall maintain general property and liability insurance naming the landlord as an additional insured party.
  • Contractors working within tenants’ spaces are insured for property damage and liability.

Please email renewal insurance certificates as required by your lease to Isabel Daly preferably in PDF format. If you need assistance, Isabel may also be reached by phone.

Insurance Contact

Contact: Isabel Daly

idaly@ubproperties.com

Rent

How do I pay my rent?

Please register on our Tenant Portal. By registering on the Portal, you can easily perform the following tasks:

  • View your account and see all charges and payments made (ordered by date.)
  • Make a one-time payment of any amount.
  • Set up auto-payments in a specific amount, with a maximum limit
  • Pay via credit card.

You may also pay your rent via check, cashier’s check, money wire or ACH. If you have any questions, please contact Accounts Receivable.

When you submit a payment, please be sure to include the name of your business, and where the property is located.

Rent Payment Contact

Contact: Accounts Receivable

acctrecv@ubproperties.com

Assistance with HVAC Service & Pest Control Contracts

Please email evidence of HVAC service and pest control contracts as required by your lease to your respective Property Coordinator (see the list of Property Coordinators under “Maintenance”), preferably in PDF format.

Common Area Maintenance, Taxes & Billing

We have an in-house team dedicated to managing our billing and payments process. If you have questions about billing, payments, or any related accounting matter, please contact Accounts Receivable.

Accounts Receivable Contact

Contact: Michael Bailey-Ludwig

acctrecv@ubproperties.com

Assistance with Required Sales Reporting

If required by your lease, Sales Reports can be uploaded via the Tenant Portal. Alternatively, you can email your report, preferably in PDF format to acctrecv@ubproperties.com.

When submitting your report, include your business name and the name of the property at which your business is located. If you need assistance, please contact Accounts Receivable.

Sales Reporting Contact

Contact: Accounts Receivable

acctrecv@ubproperties.com

UBP’s energy saving initiatives.

Solar Power Info

Conserving resources and reducing costs are priorities for UBP, and our robust program of installing solar power projects on rooftops at our properties helps UBP to meet these standards.

Nearly half of our shopping center properties have solar power projects, and we continue to add more. These projects lessen the burden on the power grid and reduce the cost of electricity used by the common areas, providing a cost-saving benefit for all tenants.

EV Charging Stations

UBP furnishes many of its properties with cutting edge EV stations for convenient electric vehicle charging. This service currently offered at the following properties:

  • Acadian Shopping Center (Ossining, NY)
  • Fairfield Plaza (New Milford, CT)
  • Goodwives Shopping Center (Darien, CT)
  • Greens Farms Plaza (Westport, CT)
  • Orange Meadows (Orange, CT)
  • Putnam Plaza (Carmel, NY)
  • Ridgeway Center (Stamford, CT)
  • Somers Commons (Somers, NY)
  • Staples Plaza (Yorktown Heights, NY)
  • The Dock Shopping Center (Stratford, CT)
  • Towne Centre at Somers (Somers, NY)
  • Village Commons (Katonah, NY)

… and more EV stations coming soon!